Gaya APA
Blanding, Warren. (1991).
Customer Service Operations : The Complete Guide (1991).
New York:
American Management Association.
Gaya Chicago
Blanding, Warren.
Customer Service Operations : The Complete Guide.
1991
New York:
American Management Association,
1991.
Text.
Gaya MLA
Blanding, Warren.
Customer Service Operations : The Complete Guide.
1991
New York:
American Management Association,
1991.
Text.
Gaya Turabian
Blanding, Warren.
Customer Service Operations : The Complete Guide.
1991
New York:
American Management Association,
1991.
Print.